Japfest Donington - Saturday 1st July 2017 - Donington Park      Buy Tickets Now!

FAQ's

We've pulled together our most commonly asked questions, just CLICK the buttons below.

If your question is not answered please call us on 01959 541444 and we will endeavour to resolve this as quickly as possible for you.

 

Question Answer

What time does the show open?

Gates are open to the public from 09:00 and closes at 5:30pm.

Will there be a cash point on site?

Yes, a cash point will be available on-site. Please ask a marshall for directions. 

Are credit cards accepted on the gate?

Yes, credit cards can be used on the gate.

Is the event solely for Japanese cars?

Yes, it’s a show purely for Japanese cars.

Can I bring my pet?

No, to comply with venue rules no animals of any kind are allowed onto the site apart from guide dogs. 

Is there a bar on site?

Yes, there is a bar on site. No glass bottles are allowed on the site.

Are there food units on site?

There are many food units and a permanent on site cafeteria open throughout the day.

Can I bring my own food and drink?

Yes you can bring food and drink in to the venue. Glass bottles are not permitted and will be confiscated at the main gate.

Will there be someone taking photos of the cars for me to purchase on the day?

Yes there will be a photographer and more information will be found in our show guide.

Are BBQ’s allowed on site?

No, BBQ’s are not permitted at the show. However, charcoal BBQs that are off ground are allowed in the camping area. 

Are there any concessions for people with disabilities?

As part of our commitment to make Japfest Donington accessible to all we will provide those disabled ticket holders that require full time assistance with 1 free ticket for a partner, accompanying friend or personal assistant (PA). You will need to provide a copy of your most recent PIP form showing your current entitlement and your ‘blue badge’ if car parking is required. On arrival at the show please liaise with the staff on the gates when presenting your entry ticket.

Question Answer

How can I buy a ticket?

Tickets booking is coming soon! Tickets can be p[urchased online or at the gate. 

I have booked my tickets can I add children to my order?  Yes. All tickets are available to purchase on the gate. If you are a full paying adult, please show your tickets to the marshals on the gate. Two children under 14 years old qualify as FREE. 
Do I have to print the tickets?  The tickets are valid printed off OR on your smart phone, as long as the barcode is clear 
Can I purchase tickets on the phone?  All tickets are purchased online through our ticketing system. If you have any problems please give us a call on 01959 541444 or email [email protected] 

Can I get a refund for my tickets once I've bought them?

Tickets are non-refundable and non-transferable – click here to view our full terms and conditions. I you have taken out refund protection please visit http://www.bookingprotect.com/refund where you will be taken through the refund process

Will I be able to buy a ticket on the gate?

Yes you can buy tickets on the gate from 9:00am 

Do I need to bring ID with me to gain entry? 

Yes. You will need to bring with you the card you purchased the tickets with and photo ID card (such as your driving licence) along with your ticket celarly printed or viewable on yoiur mobile phone to gain entry. If you are unable to provide sufficent ID or your ticket has already been scanned, you will be asked to pay the full entry price on the gate

What do I do if I want to buy a ticket for a gift?

You will be asked during the transaction who you are buying the ticket for, you must type in the recipient’s name here. They should bring the confirmation email, ticket and relevant ID to confirm they're the named recipient given during the order.

My tickets haven’t arrived yet when will I get them?

Tickets are emailed out to you upon confirmation of payment.  Please check your junk or spam folder just in case. If you have not received your ticket please contact a member of our team 

Do I have to purchase a ticket for my child?

Entry is FREE for two children aged 14 and under when accompanied by a paying adult. Additional children are £5 each. You are responsible for any children who attend the event with you and you must ensure that they comply with these terms and conditions

Question Answer

Is there car parking available?

Yes, there is a public car park available free of charge

Is there disabled parking?

Yes, there is a disabled parking area, please ask on the gate for a pass and the marshalls will direct you

Is there any way that I can park my car in the show rather than in the public car park?

Yes, as part of a club display or by entering the Show & Shine competition. If you are not part of a club or Show & Shine please purchase an Individual Display ticket. 

Question Answer

Can I take passengers out on the track with me?

Yes, subject to certain restrictions. Passenger tickets can be purchased when you are booking track time at a cost of £10. Only one front seat passenger is permitted aged 18 and over per car and they must sign an indemnity form prior to the session.

Do I need a driving licence to take my car on the track?

Yes, you will be required to show your full UK or other EU state driving licence.

My licence is away at the DVLA/Police, can I bring a photocopy?

No, a full original driving licence needs to seen be when signing-on.

Is helmet hire available on the day or do I need to bring my own?

We advise you to bring your own British Standard-approved helmet where possible. Donington has a limited number available for hire. In order to do this you will need to leave your credit card with us as a deposit. Helmets are mandatory for drivers and passengers and helmet straps must be securely done up. 

Is it possible to purchase track time on the day?

Demand is high for Japfest Donington track time and it usually sells out in advance, as such we strongly advise that if you want to get out on track you book as soon as possible

Question Answer

Can we camp the night before? 

There is camping on site at Donington on Saturday before the show. You can arrive on Saturday before 12.00 until 8.00pm. Camping tickets are per person and children DO need a camping ticket, children camping tickets are priced at £10 on the gate. 

Are there toilets on site for campers? 

Yes, there are plenty of toilets on site open 24hrs 

Are there showers on site?

Yes, there will be shower and toilet facilties available on site along with water points 

Are there electrical connections on site? 

Yes, there are electrical hook ups available 

Can I bring my campervan? 

Yes, campervans are allowed on site but please note there is a limited amount of hardstanding otherwise camping is on grass. 

Can I have a BBQ?

Yes, charcoal BBQs are allowed within the campsites. You can also bring a gas stove

Are there food units on site?

There are many food units and a permanent on site cafeteria open throughout the day

Can I have a fire? 

No, there are no open fires permitted on site

Are there medical servies on site? 

Yes there are 24 hour medical services on site if needed

Can I park next to my tent?

Yes, you can park next to your tent

Can I leave the site the come back in?

Yes, but you will need a pass out ticket and will not be allowed out after 8.00pm

Do children require a camping ticket?  Yes, children aged 14 and under will also require a camping ticket. Child camping tickets are priced at £10 on the day.